Potential compliance violations or risks in this regard may be reported via the following channels:
The Compliance Officer may be contacted at:
Private and confidential
Lidl Stiftung & Co. KG, Attn: Compliance Officer
Online reporting system (BKMS)
The online reporting system is an Internet-based application and can be accessed from any Internet-enabled device via the following link: to the online reporting system.
The external counsel may be contacted at:
Dr. Margarete Gräfin von Galen
(certified specialist in criminal law)
Telephone +49 30 31 01 82 13
Fax +49 30 31 01 82 20
Within its own organization, Lidl ensures that the whistleblower's identity is kept confidential and also provides for reports to be made anonymously.
Lidl investigates all reports of compliance violations carefully and confidentially and any proven misconduct is systematically and appropriately sanctioned.
The procedure for processing whistleblower reports at Lidl is governed by our procedural guidelines, which are available here.
Additional grievance mechanism
Due to the global nature of supply chain structures, social, human rights and environmental abuses may arise within supply chains. In complying with its corporate due diligence obligations, Lidl maintains the whistleblower channels described above, which are also available to affected parties in our Lidl supply chains. Lidl is also an active participant in grievance mechanisms established by external institutions such as ACT, RSC/ACCORD.
The grievance mechanisms implemented in Lidl's supply chains offer employees channels for submitting complaints. They help expose hidden risks and abuses and allow appropriate remedial action to be taken on the complainant's behalf. The complaints received relate to a wide range of social and environmental issues, including outstanding payments, unfair dismissals, building safety, poor sanitation, unclean drinking water, lack of fire safety documents, threats against unions, harassment, environmental violations, accidents, and unauthorized subcontracting.